General Guidelines
Being in the Awards Industry for over 30 years, we understand that the presentation date of an award is of utmost importance. We also understand that there are times when the customer needs the award "Yesterday". Our normal delivey is 7 - 10 days from the confirmation date of the order. We offer to those customers who MUST have a Quicker Turnaraound a 3-Tier RUSH SERVICE option.. Keep in mind, all RUSH SERVICE options are designed for those who MUST have their orders in a specific time frame. Many of our orders will ship in the 3 -5 day time frame, but the only way to GUARANTEE a specific date of delivery, is to select one of these Services. The information below describes these 3 Services.
IF YOU NEED ONE OF THESE SERVICES, BE SURE AND PUT THAT REQUEST IN THE SPECIAL INSTRUCTIONS BOX FOUND IN THE ADD TO CART SECTION.
OVERNIGHT DELIVERY
This service is for the customer who MUST have their order the NEXT DAY.The following critera must be met in order for us to implement the OVERNIGHT DELIVERY option. The order from the customer must be received and confirmed by 12:00 P.M. CST. We must have the item you are requesting in stock. If not, we will contact you and offer a substitute item. At that time, you can advise us if you wish to proceed. No PROOFS will be sent, You must submit all text. A 50% SURCHARGE will be added to the total price of your order. You will also be responsible for the OVERNIGHT Shipping Charges.
2-3 DAY DELIVERY
This Service is for the customer who MUST have the order in no more than 3 days. The following critera must be met in order for us to implement the 2-3 DAY DELIVERY option. The order from the customer must be received and confirmed by 12:00 P.M. CST. We must have the item you are requesting in stock. If not, we will contact you and offer a substitute item, at that time, you can advise us if you wish to proceed. PROOFS will be sent, You must RETURN THE PROOF with approval or changes within 12 Hours. If the customer requires a 2nd PROOF after any design or text changes are made, a $10.00 additional charge will apply. Do not delay the retun of the proof, as this could result in a delay in delivery. The 2nd proof must be returned within 12 hours in order to meet the deadline. A 35% SURCHARGE will be added to the total price of your order. You will also be responsible for the 2 or 3 day shipping charge (whichever is needed)
4-5 DAY DELIVERYY
This service is for the customer who MUST have their order in no more than 5 days. The following critera must be met in order for us to implement the 4-5 Day Delivery option. The delivery of the order will be no more than 5 days from the confirmation date. PROOFS will be sent, You must RETURN THE PROOF with approval or changes within 12 Hours. If the customer requires a 2nd PROOF after any design or text changes are made, a $10.00 additional charge will apply. Do not delay the retun of the proof, as this could result in a delay in delivery. The 2nd proof must be returned within 12 hours in order to meet the deadline. A 25% SURCHARGE will be added to the total price of your order. You will also be responsible for any extra Shipping Charges that might occur due to the location of the shipment.
|
